In an increasingly complex and populated world, conflicts can arise from any transaction, at any moment. Learn how to avoid as well as resolve conflicts as they arise.

About the instructor

SOHOX INSTRUCTORS

SOHO Foundation

SOHOX provides pre-service and in-service teacher training for a group of SOHOX Instructors that can be assigned to their respective courses based on experience and expertise.

Course Curriculum

  • 1

    First Aid for Conflicts

    • How Conflict Situations Arise

    • Conflict Management Exercise 1 - A case study of a successful negotiation

    • Look Before You Leap

    • Active Listening
  • 2

    Setting Common Goals

    • Social Contract

    • Sharing Goals

    • How to Conduct a Brainstorming Session

    • When Agendas are Hidden

    • Who is in the Room?
  • 3

    Conditions for Success

    • Prickly SItuations

    • Staying in the Driver's Seat

    • Keeping the Goal in Sight

    • Reaching Resolution
  • 4

    Stages of Resolution

    • Stage 1 - Reframe

    • Stage 2 - Committing

    • Tell Me WIIFM - What's In It For Me

    • Forming Teams

    • Giving Effective Feedback

    • Becoming Skilful
  • 5

    Stategies for Conflict Resolution

    • Ways to Resolve Conflict